Kids Frequently Asked Questions
Everything you need to know about Pandaloo kids drinkware and mealtime products. Find answers about our toddler cups, bowls, plates and cutlery, materials, care and cleaning, replacement parts, product compatibility, shipping and returns.
Are Pandaloo kids cups and mealtime products BPA-free?
Are Pandaloo kids cups and mealtime products BPA-free?
Yes. Every product in our Kids collection, including our toddler cups, bowls and kids cutlery, is BPA-free and made with safe, food-grade materials.
Are Pandaloo kids cups, bowls and cutlery dishwasher safe?
Are Pandaloo kids cups, bowls and cutlery dishwasher safe?
Yes. Our entire Kids collection is dishwasher safe, with removable components for easy, thorough cleaning. Please refer to the individual product page for specific care instructions.
Can Pandaloo kids products be used for hot and cold foods and drinks?
Can Pandaloo kids products be used for hot and cold foods and drinks?
It depends on the product. Our Porcelain Toddler Bowls are suitable for both hot and cold foods, making them a great choice from first purees to everyday family meals. Our kids cups and drinkware are designed for cold and room-temperature drinks only. Please refer to each product page for specific use instructions.
What age are Pandaloo kids and toddler products suitable for?
What age are Pandaloo kids and toddler products suitable for?
Our Kids collection is designed to grow with your child from suction-base toddler bowls that support early self-feeding to kids cups and cutlery made for confident little hands as they grow. We recommend choosing products based on your child’s individual stage of development and always supervising young children during use.
Do you offer replacement straws and parts for Pandaloo kids cups?
Do you offer replacement straws and parts for Pandaloo kids cups?
Yes. Replacement straws and silicone straw tips for compatible Pandaloo kids cups are available separately, so you can replace individual parts without needing to replace the entire product.
Where does Pandaloo ship?
Where does Pandaloo ship?
Pandaloo currently ships to addresses within the United States only. We offer free standard shipping on orders of $50 or more. Available shipping options, rates and estimated delivery times are shown at checkout. Once your order has shipped, tracking information will be provided so you can follow your delivery.
What is Pandaloo’s return and refund policy?
What is Pandaloo’s return and refund policy?
You may request a return within 30 days of receiving your Pandaloo order. For a standard return, items should be unused, in their original condition and returned in their original packaging. Customers are responsible for return shipping costs for change-of-mind returns, and original shipping charges are non-refundable where applicable. If an order arrives damaged, defective, incorrect or incomplete, contact us and we’ll review the issue and provide an appropriate resolution at no additional cost to you. Eligible purchases made between November 1 and December 24 may be returned through January 31 of the following year.
For returns or delivery issues, contact hello@pandaloo.com with your order number.